Last updated: 11 October 2026
This Refund, Return and Cancellation Policy (the "Policy") applies to all orders placed on unwritten.in (the "Website"), operated by Unwritten, a sole proprietorship ("Unwritten", "we", "us" or "our"). By placing an order, you ("Customer", "you") agree to this Policy.
1. All Sales Are Final
1.1 Orders cannot be cancelled once placed, except as set out in Section 4 (Delayed Delivery).
1.2 We do not accept returns or exchanges, including for change of mind, size, fit or colour preference. Customers are requested to review the product description, size and colour carefully before placing an order.
2. Damaged, Defective or Incorrect Products
2.1 If the product you receive is damaged, defective, or different from the product you ordered (wrong item, size or colour), you must notify us within twelve (12) hours of delivery, as recorded by our courier partner.
2.2 Your request must include a continuous, unedited unboxing video that clearly shows (a) the sealed parcel with the shipping label visible, (b) the parcel being opened, and (c) the damage, defect or discrepancy. Requests without such a video, or received after the 12-hour period, may not be accepted.
2.3 Upon verification, we will send a replacement of the same product at no additional cost to you.
2.4 If a replacement is not possible because the product, size or colour is unavailable, we will issue a full refund of the amount paid for that product.
3. Failed or Undelivered Orders
If an order cannot be delivered and is returned to us by our courier partner, we will refund the amount paid for that order.
4. Delayed Delivery
We aim to deliver within five (5) to seven (7) working days from the date of order. If your order has not been delivered within seven (7) working days from the date of order, you may request cancellation of the undelivered order and a full refund.
5. Refund Process
5.1 Approved refunds for prepaid orders will be issued to the original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.
5.2 For Cash on Delivery orders, approved refunds will be made to a bank account or UPI ID provided by you.
6. How to Raise a Request
To report a damaged, defective, incorrect or delayed order, please contact us with your order number and, where applicable, the unboxing video:
Grievance Officer
Name: Wasil
Phone: +91 88304 60157
Address: Wipro Limited, Gate 6 (Scaler New Campus), RMQ5+59P, Unnamed Road, Indra Nagar, Shikaripalya, Electronic City, Doddathoguru, Karnataka 560100, India
We reserve the right to amend this Policy at any time. Changes take effect when posted on the Website.