Last updated: 11 October 2026
This Privacy Policy describes how Unwritten, a sole proprietorship ("Unwritten", "we", "us" or "our"), collects, uses and protects your personal data when you visit or make a purchase on unwritten.in (the "Website"). This Policy is published in accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023. By using the Website, you agree to this Policy.
1. Personal Data We Collect
We collect only the following personal data, which you provide when placing an order:
- Name
- Phone number
- Email address
- Delivery address
Payments are processed by our third-party payment gateway. We do not collect or store your card, bank account or UPI credentials.
2. Purpose of Collection
We use your personal data solely to:
- process and fulfil your order;
- arrange delivery of your order;
- communicate with you about your order, including delivery updates, refunds and support requests; and
- comply with applicable legal obligations.
3. Sharing of Personal Data
We share your personal data only to the extent necessary to fulfil your order, with:
- Shopify, which hosts the Website and processes order information;
- our payment gateway, to process your payment;
- Shiprocket and its courier partners, to deliver your order; and
- our production partners, to the extent required to produce and dispatch your order.
We may also disclose personal data where required by law or by a lawful order of a government authority. We do not sell your personal data.
4. Cookies
The Website is hosted on Shopify, which uses cookies and similar technologies that are necessary for the Website to function, such as maintaining your shopping cart and enabling checkout. For more information, please refer to Shopify's privacy policy at https://www.shopify.com/legal/privacy.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, including to complete your order, handle any refund or complaint, and comply with applicable legal, tax and accounting requirements.
6. Data Security
We take reasonable security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:
- request a summary of the personal data we hold about you;
- request correction, completion or updating of your personal data;
- request erasure of your personal data, subject to our legal obligations to retain certain records; and
- raise a grievance regarding the processing of your personal data.
To exercise these rights, please contact our Grievance Officer using the details below.
8. Children
The Website is not intended for use by persons under eighteen (18) years of age without the involvement and consent of a parent or lawful guardian.
9. Changes to This Policy
We may update this Policy from time to time. The updated Policy will be posted on this page with a revised "Last updated" date.
10. Grievance Officer
For any questions, requests or grievances regarding this Policy or your personal data, please contact:
Grievance Officer
Name: Wasil
Phone: +91 88304 60157
Address: Wipro Limited, Gate 6 (Scaler New Campus), RMQ5+59P, Unnamed Road, Indra Nagar, Shikaripalya, Electronic City, Doddathoguru, Karnataka 560100, India